Politique de remboursement

 

1. Exchange and return

During the first 14 days after delivery, please handle the order and packaging with care. If you decide to return the goods, you may only unpack or use them to the extent necessary to determine whether you wish to keep them. Returned items must be in suitable condition and not used, with the price label still attached. Returns should include the original packaging, all accessories, and be in their original condition. Please follow our instructions below for the return process.

1.1 Sale items

Sale category cannot be refunded. Sale items can be changed for another size, another sale item or as a third option we give our clients to choose for a voucher. But any item with discounted price cannot be refunded.

2. Procedure

If you wish to refund an item, please download and complete the following return document and include it in your shipment. Note that if you forget to include this PDF, we will not know to whom the returned item belongs, and we will be unable to process your refund.

Contact Customer Service: return@cilemtunc.com

Once you have packed the item and included the return document, you may send it to the following address: 

Cilem Tunc
Binnenweg 19, 2900 Schoten, Belgium

3. Refunds and Processing

• All returned merchandises will be refunded to the original payment method. Please note that original shipping charges, if separately charged, are non-refundable.
• Refunds will be processed within approximately 4-8 weeks after receiving the goods.
• The direct costs of returning the goods are for the customer’s account.
• We may wait with refund until we have received the goods back.
• You can return your return package by post or courier.

4. Defect Items.

Defective or wrong items must be claimed, with images of the defects, within 7 days of receipt and must be in its original condition, unworn and unwashed. Defective item is granted as exchange to the same item without defect and refund is not allowed unless the item is no longer available.

5. Conformity and Guarantee
We guarantee that our goods are in accordance with your order and meet the normal expectations that you may have, taking into account the specifications of the product. We also guarantee that our goods comply with all laws existing at the time of your order.

6. If a product is not in stock, the customer will be informed via e-mail about a later delivery date. If the customer does not agree with the delay, the ordered product can be canceled or the customer can order an alternative product. The canceled product will be refunded or, if an alternative product is ordered, the excess / insufficient amount paid will be refunded / additionally invoiced.

7. If we are unable to deliver on time, we will always inform you before the expiration of the planned delivery period. If we do not, you can cancel your order free of charge. In that case, we will refund you within 30 days after termination.

8. Our shipments are always at our risk. You do not have to worry about goods that are lost in the mail. However, if you return goods to us within 14 days of purchase because you would rather not keep them, you are responsible for transportation.

9. If the goods delivered by us during the transport were damaged, do not correspond to the items you ordered listed or do not match the items you ordered, you must report this as soon as possible and certainly within 3 days and return items to us within 14 calendar days of receipt. The return costs are for our account.

10. We can not be held responsible for any consequential damages due to late delivery or non-delivery by the carrier who has appointed the company. Our liability in such cases is limited to the value of the items that are shown not to have been received by the customer.

11. Force majeure
In case of force majeure we are not obliged to fulfill our obligations. In that case we can either suspend our obligations for the duration of the force majeure or terminate the agreement permanently.